FAQ

Jia is a hair care cosmetics brand Made in France, specially designed for wavy, curly, coily, and kinky hair. In other words, for textured hair. Our products aim to care for and maintain these often-discriminated hair types, in order to revalue them not only in society's eyes but, more importantly, in the eyes of those who wear them. Indeed, very few French brands offer hair care products that have unanimous approval from customers with natural textured hair, both men and women. However, each personality is unique. Each head of hair is unique. Just like the needs. Therefore, every hair texture deserves equal attention and a response tailored to its specificities from beauty professionals. If you'd like to learn more about the brand, we invite you to read : Our history

While the brand caters to cosmopolitan beauties, it remains deeply rooted in its French identity: design, research, development, manufacturing, and distribution are all Made in France. In other words, our products are developed and regulated under strict European standards and legislation. So, you can rest assured about the regulatory aspects of our products. Additionally, since our headquarters and suppliers are based in France, close to you, we guarantee the quality and speed of delivery, as well as the excellence of our customer support service.

To offer you more proximity, in addition to our website jiaparis.com, you can find our products in several other locations. We are present in the Mix Beauty institutes in Paris and Evry, as well as in various additional retail points. To discover all our points of sale, we invite you to visit the "Our points of sale" page.

To discover the hair care routine suited to your hair type, we invite you to take our free hair diagnosis. In addition to receiving personalized recommendations, you'll also enjoy a 15% discount on your order. You can access the hair diagnostic by clicking here.

Do you identify with our values and want to offer a selection better suited to your clientele ?

Or would you simply like to know our distributor pricing ?

Send us an email at : info@jiaparis.com, with the subject : Becoming a Jia Paris Reseller - Your Store Name

Our customer service is available :

• By phone at 01 89 54 65 69, Monday to Friday, from 9 AM to 5 PM.
• Via our contact form or by email at sav@jiaparis.com; requests are handled Monday to Friday and processed within 48 hours.
• Through our Instagram page: @jia_paris; requests are handled Monday to Friday, between 9 AM and 5 PM.

When choosing a hair supplement cure, be mindful of the following points:

• Product origin: Supplements made in France are governed by strict regulations in force in Europe.
• Composition: This will help you better understand the issues it targets, but also check for allergens or contraindications.
• Concentration and dosage of active ingredients: To avoid overdosing, especially if you're already taking vitamins.

Our dietary supplements are made and packaged in France in a French laboratory. They are primarily plant-based. Furthermore, their dosage has been carefully studied to provide the necessary and bioavailable quantities of nutrients to promote hair strengthening and growth.

Jia Paris hair supplements should be taken once a day, whenever and wherever you want! Don’t worry if you change the time of your intake, it won’t affect the effectiveness of the treatment. The main thing is:

• Regularity in taking the hair supplements.
• Combining with a healthy diet.

Our hair food supplements can be taken from 15 years old Or with a medical agreement if you want to start the cure before. It is important to know that we benefit from all the advantages of a cure after 15 years. In addition, concerning pregnant women, it is advisable to consult your doctor Before taking, even if the composition is completely natural, tested and approved.

The effects vary from person to person, however our testers have noted Results from the first two weeks, especially on the nails. You can also make this observation provided that you adopt a healthy and balanced food. Indeed, starting a hair and nail food supplement cure does not mean that you should neglect your diet, because as their name suggests they complete your diet and not replace it. With a good diet, the effects of our food supplements will be intensified.
For optimal and perennial results, opt for a minimum 3 -month cure.

Yes, JIA Paris formulas can be combined without risk of overdose, allowing the synergy of assets for reinforced results

Follow the specific instructions indicated on each product, generally a daily intake, preferably in the morning with a large glass of water

It is recommended to follow a cure of 3 to 6 months, with a 3 -month break after a long treatment to avoid addiction

JIA Paris food supplements do not contain drugs or hormones, they are formulated to be sure. In case of doubt or illness, consult a doctor before starting a cure.

Products For my curls are specially designed for textured hair type 2, 3 and 4, that is to say wavy, curly, curled And crepus. If these hair types are all textured, it does not have the same needs. This is why Jia Paris also supports you in the constitution of a 100% personalized routine By indicating on each of its products the type of targeted textured hair.

Colorful/designed hair is chemically treated hair and therefore weakened. They require special maintenance and especially suitable products. Products For my curls From Jia Paris are all formulated without parabens, silicone, sulphate, alcohol and mineral oils in order to best respect your hair fiber. In addition, they all contain at least 97.3% of natural ingredients to take care of your colorful or natural hair.

Jia Paris has respect for her values : Inclusion, beauty, naturalness. Our products are all inclusive and not gendered. We encourage men as much as women to use our products to take care of their textured hair and fully assume it.

Adapted to weakened hair, the products For my curls Can be used during hair loss. There is no particular restriction. However, if you want to treat this hair loss, we advise you to complete your routine with products from the Pousse range From Jia Paris, a range entirely dedicated to growth and fortification of the hair.

Products For my curls are composed at least 97.3% of natural ingredients. They are formulated without paraben, sulphate, silicone and alcohol -free. They are therefore perfectly usable for children from the age of 3 years. The only three products For my curls not recommended for children are the Boucles activating jelly and the Hydrating spray which contain conservatives, as well as the Clarifying shampoo formulated with menthol.

It is quite possible to use the products For my curls during pregnancy. The only three products to be avoided are the Boucles activating jelly, THE Hydrating spray as well as the Clarifying shampoo.

Very rich in natural moisturizing, nourishing and repairers, products For my curls by Jia Paris are sufficiently concentrated and precisely dosed so as not to have to add homemade care. However, if you wish, it is possible to combine your routine with homemade masks, oils of your choice or with other products from other ranges.

We ask you to apologize for this inconvenience. If you encounter any problem, do not hesitate to contact our customer service at the address sav@jiaparis.com or by phone at 01 89 54 65 69.

Upon payment of your purchase you will receive an email confirmation of your order with the tracking number of your package. Do not hesitate to consult your spam. If you encounter any problem, do not hesitate to contact our customer service at the address sav@jiaparis.com or by phone at 01 89 54 65 69.

We make sure to prepare and send the orders quickly, so that you are delivered as quickly as possible. Thus, once the order has been validated and confirmed we cannot cancel or modify it, whether for a change of product, address or payment method. However, if you realize that a modification is necessary within a few minutes following your order, you can send an email to the address sav@jiaparis.com So that we try to cancel it. If the order is already launched, you just have to refuse the package upon arrival or send it back to us. Upon receipt in our premises, we will cancel and refund the order.

First, we are sorry to know that you should/want to return your package. As a customer and consumer you should know that you can enjoy your right of withdrawal within 14 days. If you are unfortunately not satisfied with a product you have ordered on our website, or that it happens to be damaged, you can return it to us within 14 days after delivery so that we proceed to the exchange or reimbursement. To do this, follow these steps:

• Make sure the product (s) are in perfect condition, not open.
• Before returning the package, send us an email to the address sav@jiaparis.com specifying your order number.
• We will send you a return form to complete and send us back with a copy of your invoice and the product concerned.

Note that return costs are your responsibility, we therefore recommend that you ensure your package and opt for a shipment with a follow -up and a discount against signature. JIA Paris declines all responsibility in the event of loss of your package. Your exchange or refund request will be processed as soon as possible:

• Refunds are generally made within 7 to 10 working days (excluding and weekend and holidays), from receipt of the package, via the payment method used for purchase.
• Exchanges are generally 7 to 10 working days (excluding and weekend and holidays), from the reception of the package.

Upon receipt of the package, we will inform you by email by notifying you the status of your request.
Note also that we do not reimburse the purchases made from other resellers. Only products ordered on Jiaparis.com can be discussed or refund.

If you have a question, do not hesitate to contact us on the address: sav@jiaparis.com

We accept regulations by bank card and Paypal.

Yes, payment on our website is 100% secure.

We deliver throughout France, overseas and in Europe.

The delivery offered from € 59 purchase via Mondial Relay in mainland France. However, if the price is lower, delivery costs will be indicated to you on the payment page during your next purchases.

We offer home delivery via Colissimo. It is also possible to remove your point relay order if you select this option.

If you live in France, home delivery takes place within a period of 2 to 3 working days (excluding weekends and holidays). Our team prepares JIA Paris packages from Monday to Friday from 9 a.m. to 4 p.m. Note, if you place your order on Friday after 1 p.m. your order will only go on Monday. Please note, in the event of an increase in activity, the preparation may take more time than usual, so deadlines will drop to 3-5 working days. However, we do everything we can to make your orders come in time.

If you have still not received the confirmation email for your order, it is possible to contact the customer service at the address sav@jiaparis.com or by phone at 01 89 54 65 69 To modify your delivery address. Once the order is validated and confirmed you will no longer be able to modify the delivery address. If you do not receive the package it will be returned to us. Upon receipt in our premises, we will cancel and refund the order

If your order has not arrived within 5 working days, here are some steps to follow:

• Consult the tracking link on your customer account that will allow you to know where your order is
• Check on your customer account that the delivery address and your contact details are correct.
• If you have received a notice of passing from our carrier, your order may wait for you in your post office.
• Check with your neighbors or goalkeeper of your building if they have not received the package in your absence.

If you have not located your package after carrying out these checks, contact us at the address sav@jiaparis.com or by phone at 01 89 54 65 69.